{"id":1048,"date":"2023-03-31T13:34:11","date_gmt":"2023-03-31T13:34:11","guid":{"rendered":"https:\/\/shopiverse.com\/tr\/?p=1048"},"modified":"2024-08-22T15:07:47","modified_gmt":"2024-08-22T15:07:47","slug":"amazonda-askiya-alma-itiraz-sureci-nasil-yonetilir","status":"publish","type":"post","link":"https:\/\/shopiverse.com\/tr\/amazonda-askiya-alma-itiraz-sureci-nasil-yonetilir\/","title":{"rendered":"Amazon’da Ask\u0131ya Alma \u0130tiraz S\u00fcreci Nas\u0131l Y\u00f6netilir?"},"content":{"rendered":"

Amazon, d\u00fcnyan\u0131n en b\u00fcy\u00fck ve en g\u00fcvenilir pazar yerlerinden biridir. Bu nedenle m\u00fc\u015fterilerine en iyi deneyimi sunmak i\u00e7in bazen kat\u0131 politikalara ve kurallara sahiptir.<\/p>\n

Amazon’da sat\u0131\u015f yap\u0131yorsan\u0131z veya Amazon’da sat\u0131\u015f yapmaya ba\u015flamay\u0131 d\u00fc\u015f\u00fcn\u00fcyorsan\u0131z, herhangi bir olumsuzluk ya\u015famamak i\u00e7in her zaman olas\u0131 senaryolar\u0131 d\u00fc\u015f\u00fcnmeli ve bu durumlar i\u00e7in proaktif yakla\u015f\u0131mlar haz\u0131rlamal\u0131s\u0131n\u0131z. Amazon sat\u0131c\u0131lar\u0131n\u0131n s\u0131k kar\u015f\u0131la\u015ft\u0131\u011f\u0131 sorunlardan biri hesab\u0131n ask\u0131ya al\u0131nmas\u0131d\u0131r. Bu sorunun \u00e7\u00f6z\u00fclememesi sat\u0131\u015flar\u0131n\u0131za zarar verebilir ve i\u015finizi bir\u00e7ok y\u00f6nden tehlikeye atabilir. Ne yaz\u0131k ki, Amazon’dan kal\u0131c\u0131 olarak yasaklanman\u0131za bile neden olabilir.<\/p>\n

\"metin,<\/div>\n

Hesab\u0131n\u0131z\u0131n Ask\u0131ya Al\u0131nma Nedenleri<\/strong><\/em><\/h2>\n

Hesab\u0131n\u0131z ask\u0131ya al\u0131nd\u0131\u011f\u0131nda, Amazon size e-posta yoluyla bildirimde bulunur ve ask\u0131ya alma nedenlerini a\u00e7\u0131klar. Bu nedenler daha spesifik olabilir, \u00f6rne\u011fin:<\/p>\n

    \n
  1. Sahte \u00fcr\u00fcnlerle ilgili \u015fikayetler almak<\/em><\/li>\n
  2. Yasaklanm\u0131\u015f \u00fcr\u00fcnleri satmak<\/em><\/li>\n
  3. \u00c7ok fazla olumsuz m\u00fc\u015fteri geri bildirimi almak<\/em><\/li>\n
  4. Ask\u0131ya al\u0131nd\u0131ktan sonra yeni bir hesap a\u00e7mak<\/em><\/li>\n
  5. Sahte \u00fcr\u00fcnler satmak<\/em><\/li>\n
  6. \u00c7ift hesap olu\u015fturmak<\/em><\/li>\n
  7. \u0130kinci el \u00fcr\u00fcnleri yeni \u00fcr\u00fcnler olarak satmak<\/em><\/li>\n<\/ol>\n

    Amazon’a itirazda bulunmak i\u00e7in 3 ad\u0131m<\/strong><\/em><\/h2>\n

    Amazon, ask\u0131ya al\u0131nan hesaplar\u0131 kurtarmaya yard\u0131mc\u0131 olmay\u0131 ama\u00e7layan bir hizmet olan Amazon Appeal’\u0131 kullanman\u0131za izin veriyor. Ayr\u0131ca, k\u0131s\u0131tlamalar\u0131 kald\u0131rmak ve yeniden sat\u0131\u015f yapmaya ba\u015flamak i\u00e7in neler yapabilece\u011finizi de a\u00e7\u0131kl\u0131\u011fa kavu\u015fturmaya \u00e7al\u0131\u015f\u0131r. Amazon \u0130tiraz\u0131 asl\u0131nda kolay, \u00fc\u00e7 ad\u0131ml\u0131 bir s\u00fcre\u00e7tir, bu nedenle bu ad\u0131mlara bir g\u00f6z atal\u0131m.<\/p>\n

    \n
    \n
    \n
    \n
      \n
    1. \n

      Ask\u0131ya Al\u0131nma Nedenini Belirleme<\/strong><\/em><\/h3>\n<\/li>\n<\/ol>\n

      Ask\u0131ya al\u0131nma durumunda, Amazon size e-posta ile bildirimde bulunacakt\u0131r. E-postada ask\u0131ya alma nedeninize dair bir a\u00e7\u0131klama bulunmal\u0131d\u0131r.<\/p>\n

      Performans\u0131n\u0131z\u0131 De\u011ferlendirin<\/strong><\/p>\n

      Performans\u0131n\u0131z\u0131 de\u011ferlendirmek i\u00e7in hesab\u0131n\u0131za giri\u015f yap\u0131n ve Hesap Durumu Panosu’nu ziyaret edin. Burada hesab\u0131n\u0131z\u0131n performans hedefleri ve Amazon’un sat\u0131\u015f politikalar\u0131 hakk\u0131nda verileri g\u00f6rebilirsiniz. Sat\u0131c\u0131 Performans Hedefi b\u00f6l\u00fcm\u00fcnde, performans standart y\u00fczdelerini kar\u015f\u0131lay\u0131p kar\u015f\u0131lamad\u0131\u011f\u0131n\u0131z\u0131 kontrol edin:<\/p>\n

        \n
      • Hatal\u0131 sipari\u015f oran\u0131 %1’den az olmal\u0131d\u0131r<\/li>\n
      • Ho\u015f geldin \u00f6ncesi iptal oran\u0131 %2,5’ten az olmal\u0131d\u0131r<\/li>\n
      • Ge\u00e7 sevkiyat oran\u0131 %4’ten az olmal\u0131d\u0131r<\/li>\n<\/ul>\n

        Bu standartlar\u0131 kar\u015f\u0131l\u0131yorsan\u0131z, bir sonraki ad\u0131mlar\u0131 kontrol edelim.<\/p>\n

        Amazon’un Sat\u0131\u015f Politikalar\u0131n\u0131 Kontrol Edin<\/strong><\/p>\n

        Amazon’un Sat\u0131\u015f Politikalar\u0131n\u0131 ve Sat\u0131c\u0131 Davran\u0131\u015f Kurallar\u0131n\u0131 g\u00f6zden ge\u00e7irmek de \u00f6nemlidir. Hesab\u0131n\u0131z\u0131n ask\u0131ya al\u0131nma riskini \u00f6nlemek i\u00e7in Amazon’un politikalar\u0131n\u0131 d\u00fczenli olarak g\u00f6zden ge\u00e7irme al\u0131\u015fkanl\u0131\u011f\u0131 edinmek \u00f6nemlidir.<\/p>\n

        Bu standartlara uyuyorsan\u0131z veya hesab\u0131n\u0131z\u0131n ask\u0131ya al\u0131nma nedenini \u00e7\u00f6zemiyorsan\u0131z, bir sonraki ad\u0131m\u0131 kontrol edebilirsiniz.<\/p>\n

        Yasakl\u0131 \u00dcr\u00fcnler Listesini Kontrol Edin<\/strong><\/p>\n

        Yasakl\u0131 \u00fcr\u00fcnlerle ilgili bir ihlal olup olmad\u0131\u011f\u0131n\u0131 tekrar kontrol edin. Bu ad\u0131m, Amazon Lojistik Yasakl\u0131 \u00dcr\u00fcnler listesini g\u00f6zden ge\u00e7irerek k\u0131s\u0131tlanm\u0131\u015f bir \u00fcr\u00fcn\u00fc satmad\u0131\u011f\u0131n\u0131zdan emin olman\u0131z\u0131 gerektirir.<\/p>\n

        Diyelim ki bu \u00fc\u00e7 i\u015flemi yapt\u0131n\u0131z ancak hesab\u0131n\u0131z\u0131n neden ask\u0131ya al\u0131nd\u0131\u011f\u0131n\u0131 \u00e7\u00f6zemiyorsunuz. Bu durumda, Amazon ile ileti\u015fime ge\u00e7ebilir ve daha ayr\u0131nt\u0131l\u0131 bir a\u00e7\u0131klama talep edebilirsiniz. Ancak, Amazon itirazlar\u0131 size bildirimde bulunduktan sonra 17 g\u00fcn i\u00e7inde de\u011ferlendirir, bu nedenle itiraz s\u00fcrecine m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede ba\u015flamal\u0131s\u0131n\u0131z.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

        \n
        \n
        <\/div>\n<\/div>\n<\/div>\n
        \"metin,<\/div>\n
          \n
        1. \n

          Bir Eylem Plan\u0131 (POA) Olu\u015fturun<\/h3>\n<\/li>\n<\/ol>\n

          \u0130htiyac\u0131n\u0131z olan t\u00fcm bilgileri toplad\u0131ktan sonra, s\u0131ra bir eylem plan\u0131 olu\u015fturmaya gelir. Kapsaml\u0131, iyi yaz\u0131lm\u0131\u015f bir plana sahip olmak, hesab\u0131n\u0131z\u0131n eski haline getirilmesi i\u00e7in size en iyi \u015fans\u0131 verecektir. \u0130tiraz mektubunuzu haz\u0131rlamadan \u00f6nce bir plan\u0131n\u0131z\u0131n olmas\u0131 gerekir.<\/p>\n

          \u0130tiraz\u0131n\u0131z i\u00e7in Do\u011fru Departman\u0131 Belirleyin<\/strong><\/p>\n

          Ald\u0131\u011f\u0131n\u0131z e-posta, itiraz\u0131n\u0131z i\u00e7in hangi departmanla ileti\u015fime ge\u00e7meniz gerekti\u011fini belirtmelidir. Bu bilgiyi bulamazsan\u0131z veya yanl\u0131\u015f departmana y\u00f6nlendirildi\u011finizi d\u00fc\u015f\u00fcn\u00fcyorsan\u0131z, ask\u0131ya al\u0131nma nedeninize geri d\u00f6n\u00fcn. \u00d6rne\u011fin, ask\u0131ya al\u0131nma nedeniniz d\u00fc\u015f\u00fck performans ise, sat\u0131c\u0131 performans departman\u0131 ile ileti\u015fime ge\u00e7melisiniz.<\/p>\n

          Hatan\u0131za Kar\u015f\u0131 Eylemlerinizi Belirleyin<\/strong><\/p>\n

          Amazon’un politikalar\u0131ndan birini bilmeden veya yanl\u0131\u015fl\u0131kla ihlal etmi\u015f olsan\u0131z bile, hatan\u0131z\u0131 kabul etti\u011finizi belirtmeniz yararl\u0131 olacakt\u0131r. Bu kabul, Amazon’a ask\u0131ya al\u0131nman\u0131z\u0131 ciddiye ald\u0131\u011f\u0131n\u0131z\u0131 ve gelecekte benzer ihlallerden ka\u00e7\u0131nmak i\u00e7in gerekli t\u00fcm ad\u0131mlar\u0131 ataca\u011f\u0131n\u0131z\u0131 g\u00f6sterir. Hatan\u0131z\u0131n sorumlulu\u011funu \u00fcstlendikten sonra s\u0131ra itiraz mektubunuzu haz\u0131rlamaya gelir.<\/p>\n

          Etkili Bir \u0130tiraz Mektubu Haz\u0131rlay\u0131n<\/strong><\/p>\n

          \u0130tiraz mektubunuzun amac\u0131 Amazon’un ask\u0131ya alma i\u015fleminizi iptal etmesini sa\u011flamakt\u0131r. Bunu yapmak i\u00e7in, ihtiya\u00e7 duyduklar\u0131 t\u00fcm bilgileri bilgili ve kendinden emin bir \u015fekilde sunmal\u0131y\u0131z. \u0130yi yaz\u0131lm\u0131\u015f bir itiraz mektubu haz\u0131rlamak, eylem plan\u0131n\u0131z\u0131n en kritik par\u00e7alar\u0131ndan biridir.<\/p>\n

          \n
          \n
          \n
          \n

          Amazon \u0130tiraz Mektubum G\u00f6nderilmeye Haz\u0131r<\/strong><\/p>\n

          Eylem plan\u0131n\u0131z\u0131 yazd\u0131ktan sonra, Amazon’un incelemesi i\u00e7in g\u00f6ndermenin zaman\u0131 geldi. \u0130tiraz\u0131n\u0131z\u0131 g\u00f6ndermek i\u00e7in a\u015fa\u011f\u0131daki ad\u0131mlar\u0131 takip etmeniz gerekir:<\/p>\n

            \n
          1. Sat\u0131c\u0131 Merkezi (Seller Central) panonuzdaki performans a\u00e7\u0131l\u0131r men\u00fcs\u00fcne gidin.<\/em><\/li>\n
          2. Performans Bildirimleri’ni (Performance Notifications) se\u00e7in.<\/em><\/li>\n
          3. Ald\u0131\u011f\u0131n\u0131z ask\u0131ya alma bildirimini bulun ve \u0130tiraz Et (Appeal) butonuna t\u0131klay\u0131n.<\/em><\/li>\n
          4. Karar\u0131 \u0130tiraz Et (Appeal Decision) butonuna t\u0131klay\u0131n.<\/em><\/li>\n
          5. Formda, eylem plan\u0131n\u0131z\u0131n detaylar\u0131n\u0131 girin.<\/em><\/li>\n
          6. \u0130tiraz\u0131 G\u00f6nder (Submit Appeal) butonuna t\u0131klay\u0131n.<\/em><\/li>\n<\/ol>\n

            Not: Amazon’un herhangi bir sorusu olmas\u0131 durumunda, kolayca ula\u015f\u0131labilece\u011finiz bir telefon numaras\u0131n\u0131 ekledi\u011finizden emin olun.<\/strong><\/em><\/p>\n

            \u0130tiraz\u0131n\u0131z \u015fimdi inceleme i\u00e7in Amazon’a g\u00f6nderildi. Genellikle 48 saat i\u00e7inde Amazon’dan e-posta yoluyla bir yan\u0131t al\u0131rs\u0131n\u0131z. Hesap ask\u0131ya alman\u0131z iptal edilmezse panik yapmay\u0131n. Hesap ask\u0131ya alma i\u015fleminize birden fazla kez itiraz edebilirsiniz. Tekrar itiraz ederken yukar\u0131daki s\u00fcre\u00e7leri dikkatlice takip etti\u011finizden emin olun. Sa\u011fl\u0131kl\u0131 hesaplar ve mutlu m\u00fc\u015fterilerle dolu bol sat\u0131\u015f g\u00fcnleri dileriz.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            If you are selling on Amazon or thinking of starting to sell on Amazon, you should always think about possible scenarios and prepare proactive approaches to prevent any negativity. <\/p>\n","protected":false},"author":3,"featured_media":6229,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[13,16,19,12,20],"class_list":["post-1048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-amazon","tag-ecommerce","tag-eticaret","tag-shopiverse","tag-suspend"],"_links":{"self":[{"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/posts\/1048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/comments?post=1048"}],"version-history":[{"count":3,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/posts\/1048\/revisions"}],"predecessor-version":[{"id":6230,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/posts\/1048\/revisions\/6230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/media\/6229"}],"wp:attachment":[{"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/media?parent=1048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/categories?post=1048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/shopiverse.com\/tr\/wp-json\/wp\/v2\/tags?post=1048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}